Frequently Asked Questions
Quick answers about orders, delivery, payments and our coffee.
Orders
How do I place an order?
Browse the shop, add your favourites to the cart and complete checkout. A confirmation email is sent once your order is placed.
How can I check my order status?
Visit Track Your Order and enter your order ID and billing email.
Can I change or cancel my order?
Contact us as soon as possible with your order details and we will do our best to help.
Shipping
Where do you deliver, and what does it cost?
Delivery options and costs available for your address are shown at checkout. See Shipping & Delivery for more.
How will I know when my order is on its way?
Use Track Your Order to follow your order, or contact us and we will check for you.
Payments
Which payment methods can I use?
The payment options available for your order are shown at checkout. See Payment Methods.
Coffee Beans & Ground Coffee
How do I choose the right coffee?
Each product page describes the coffee, whether whole beans or ground. If you are unsure, message us and we will help you choose.
How should I store my coffee?
Keep it in an airtight container away from heat, light and moisture. For whole beans, grind just before brewing for the best flavour.
Espresso Capsules
Will a capsule fit my machine?
Check the compatibility information on the product page before ordering, or contact us if you are not sure.
Coffee Machines
Which machine is right for me?
It depends on how you like your coffee and how often you brew. Contact us and we will guide you.
Returns
What is your returns and refunds policy?
Please contact us with your order details and we will review your request. Our full policy will be published on the Returns & Refunds page.
Customer Support
How can I contact you?
Email sales@coffeedistricteg.com or message us on WhatsApp.
Where are you based?
Coffee District is based at 10 Mahmoud Sedky Street, Louran, Alexandria, Egypt.
